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FAQS
Frequently Asked
Questions
Find answers about pricing, shipping, certification, orders and website support.
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Payment Queries
We follow a transparent and fixed pricing policy to ensure fair pricing for all
customers.
We generally work on advance payment or COD terms depending on the order and
customer requirements.
Currently, we do not accept credit card payments. However, we offer multiple secure
payment options.
Our pricing is determined after careful market analysis to provide customers with
the best and most competitive rates. Fixed pricing helps save time and ensures
transparency.
Shipping
Yes, shipments can be arranged to alternative addresses upon customer request and
responsibility.
Yes, we can combine multiple purchases into a single shipment to help reduce
shipping costs.
Yes, shipments through our logistics partners are insured for safe and secure
delivery.
Shipping charges may apply depending on destination, shipment value, and courier
selection.
Website
Please clear your browser cache and cookies, then refresh the page. If the issue
continues, contact our support team.
You can use our stock search feature to find available diamonds. If you cannot find
your requirement, please contact our sales team for assistance.
Order Policy
After registration, our team will review your requirements and provide inventory
access accordingly.
Yes, certification services can be arranged upon request with applicable
certification and handling charges.
Confirmed orders generally cannot be cancelled or returned.
Yes, we can share images and videos to help customers better understand the stone's
quality and appearance.
Our grading process follows international diamond grading standards to ensure
quality and consistency.
Yes, Mahant Exports specializes in bulk orders and customized programs for global
clients.